Frequently Asked Questions

1. What types of clothing do you offer?
We specialize in men’s clothing, including jackets, shoes, shirts, and more. Our collections combine modern style, quality materials, and everyday comfort.
2. How long does delivery take?
Orders are delivered within 2 to 3 business days.
3. What are the shipping fees?
Shipping costs range between 25 DH and 35 DH, depending on your location.
4. Who handles the delivery?
We partner with professional delivery companies to ensure fast and reliable service.
5. What is your payment method?
We offer cash on delivery (COD). You pay only when you receive your order.
6. What is your return policy?
If the product is not as described, you may return it free of charge.
For returns without a specific reason, the item must be in its original condition, and a fee of 20% to 30% of the product value will apply.
7. How do I start a return?
To initiate a return, please contact us at Ousavamaroc@gmail.com.
8. Do I need to make any payment upfront?
No. Payment is made only upon delivery.
9. What sizes do you carry?
We offer a wide range of sizes to suit different needs. Please refer to our size guide or contact us for assistance.
10. How do I contact customer support?
For any inquiries, please email us at Ousavamaroc@gmail.com.
Thank you for choosing Ousava. We are committed to delivering quality products and excellent customer service